2. Types of Data We Collect

We may collect and process the following categories of data:

a) Personal Data

• • Name, gender, and date of birth
• • Email address and phone number
• • Residential or billing address
• • Passport or visa details (where required for bookings)

b) Travel & Booking Data

• • Flight, hotel, and package booking details
• • Travel dates, destinations, preferences, and itinerary information

c) Financial & Transaction Data

• • Payment status and transaction references
• • Refund details

(Note: Payment card details are processed securely by authorized payment gateways and are not stored by TripTravel Go.)

d) Technical & Usage Data

• • IP address
• • Browser type and device information
• • Website/App usage patterns

3. How We Collect Data

We collect data when you:

• • Make bookings or travel enquiries
• • Register an account or subscribe to updates
• • Contact customer support
• • Participate in surveys, promotions, or reviews
• • Use the Website or App (automatic data collection)

4. How We Use Your Data

TripTravel Go processes data to:

• • Provide and manage travel services
• • Communicate confirmations, alerts, and updates
• • Process payments and refunds
• • Improve customer experience and platform performance
• • Prevent fraud and ensure security
• • Comply with legal and regulatory requirements

5. Legal Basis for Data Processing

We process data based on:

• • Performance of a contract (travel services)
• • Legal obligations
• • Legitimate business interests
• • Your consent (where required, such as marketing communications)

6. Data Sharing & Disclosure

We may share your data with:

• • Airlines, hotels, travel agents, and service providers
• • Payment gateways and financial institutions
• • Technology partners and analytics providers
• • Legal or regulatory authorities when required

All third parties are required to maintain confidentiality and data security.

7. International Data Transfers

TripTravel Go operates primarily from India. Your data may be stored or processed outside your country of residence where necessary for service delivery.

Appropriate safeguards are implemented in accordance with applicable data protection laws.

8. Data Retention

We retain personal data only for as long as necessary to:

• • Fulfil service obligations
• • Meet legal and regulatory requirements
• • Prevent fraud and resolve disputes

Some data may be retained even after account closure where required by law.

9. Data Security Measures

We apply reasonable technical and organizational safeguards to protect your data, including:

• • Secure servers and encrypted connections
• • Restricted access to personal data
• • Regular monitoring and system updates

Despite our efforts, no digital system is completely secure.

10. Your Rights & Choices

You may have the right to:

• • Access your personal data
• • Request corrections or updates
• • Withdraw consent for marketing communications
• • Request deletion of data (subject to legal obligations)

Requests may be submitted to support@triptravelgo.com.

11. Data Breach Management

In the event of a data breach, TripTravel Go will:

• • Investigate and mitigate the incident
• • Notify affected users and authorities where required by law

12. Children's Data

TripTravel Go does not knowingly collect personal data from children under the age of 18 without parental consent. If such data is identified, it will be deleted promptly.

13. Policy Updates

TripTravel Go reserves the right to update this Data Policy at any time. Updates will be posted on the Website or App, and continued use constitutes acceptance of the revised Policy.