2. What is Personal Information

"Personal Information" refers to any data that identifies or can reasonably identify an individual, including but not limited to:

• • Full name
• • Email address
• • Mobile number
• • Residential address
• • Date of birth
• • Passport details (where required)
• • Payment and billing information
• • IP address and device information

It does not include anonymized or aggregated data that cannot identify you.

3. Collection of Personal Information

We may collect personal information in the following situations:

a) When you use our services

• • Booking flights, hotels, holiday packages, or transport
• • Making enquiries through Website/App or customer support

b) When you interact with us

• • Creating an account
• • Subscribing to newsletters
• • Participating in surveys, contests, or promotions
• • Submitting reviews, feedback, photos, or videos

c) Automatic data collection

• • IP address
• • Browser type
• • Device information
• • Website/App usage patterns

Some services require mandatory registration. Browsing certain sections may be allowed without registration.

4. How We Use Your Personal Information

We use your information for the following purposes:

• • To process bookings and provide travel services
• • To communicate confirmations, updates, and alerts
• • To respond to enquiries and provide customer support
• • To process payments securely
• • To personalize content and recommendations
• • To improve Website/App performance and services
• • To prevent fraud, misuse, and unauthorized access
• • To comply with legal and regulatory obligations

5. Marketing & Promotional Communication

With your consent, we may send you:

• • Travel offers and deals
• • Promotional emails or messages
• • Newsletters and destination updates

You may opt out of promotional communications at any time using the unsubscribe option or by contacting us.

Transactional or service-related communications cannot be opted out of.

6. Use of Demographic & Usage Data

We may analyze non-personal demographic data such as age group, location, interests, and browsing behavior to:

• • Improve user experience
• • Display relevant content
• • Conduct internal research and analysis

This data helps us better understand user preferences and trends.

7. Sharing of Personal Information

We may share your personal information only when necessary and with:

a) Service Providers

• • Airlines, hotels, tour operators, transport providers
• • Travel agents and destination partners

b) Business & Technology Partners

• • Payment gateways
• • IT service providers
• • Analytics and marketing partners

c) Legal & Regulatory Authorities

• • When required by law, court orders, or government requests

We do not sell your personal information. All third parties are required to maintain confidentiality and data security.

8. International Transfer of Data

Our operations are based in India. Your information may be transferred to and processed in countries outside your location for service delivery.

Where such transfers occur, we ensure appropriate safeguards are in place as required by applicable data protection laws.

9. Data Retention

We retain your personal information only for as long as necessary to:

• • Provide services
• • Fulfil contractual obligations
• • Meet legal, accounting, or regulatory requirements
• • Prevent fraud and resolve disputes

Certain data may be retained even after account closure where legally required.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• • Enhance Website/App functionality
• • Analyze traffic and usage patterns
• • Personalize content and ads

Cookies do not store sensitive personal information. You may manage cookie settings through your browser, though disabling cookies may affect certain features.

11. Data Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. However, no internet-based system is completely secure, and we cannot guarantee absolute security.

All online payments are processed through secure, authorized third-party payment gateways.

12. User Rights & Choices

You have the right to:

• • Access your personal information
• • Update or correct inaccurate information
• • Withdraw consent for marketing communications
• • Request deletion of your data (subject to legal obligations)

Withdrawal of consent may limit your ability to use certain services.

13. Sharing of Photos & Videos

If you voluntarily share photos or videos with TripTravel Go, you grant us a non-exclusive, royalty-free, worldwide license to use such content for marketing and promotional purposes. You confirm that you have the legal rights to share such content.

14. Advertisements

We may display third-party advertisements on our Website or App. TripTravel Go is not responsible for the privacy practices or content of such advertisers. Users are advised to review third-party privacy policies independently.

15. Confidentiality

All personal information shared with us is treated as confidential and will not be disclosed except as permitted under this Policy or required by law.

16. Changes to This Privacy Policy

TripTravel Go reserves the right to update this Privacy Policy at any time. Continued use of our Website or App after changes signifies acceptance of the updated Policy.

17. Disclaimer

Your use of the Website and App is at your own risk. TripTravel Go shall not be responsible for unauthorized access beyond reasonable control. If you do not agree with this Policy, please discontinue use of our services.