2. Eligibility for Refund

Refund eligibility depends on:

• • The type of service booked (flight, hotel, holiday package, transport, activity, etc.)
• • The cancellation policy of the Service Provider
• • Time of cancellation in relation to the travel or check-in date
• • Non-refundable or promotional fare conditions

Certain bookings may be non-refundable, partially refundable, or refundable with deductions.

3. Flight Refunds

• • Flight refunds are subject to the airline's fare rules and cancellation policy.
• • Some fares are fully non-refundable.
• • Airline penalties, TripTravel Go service fees, convenience fees, or payment gateway charges may be deducted.
• • Refunds are processed only after confirmation and receipt from the airline.

4. Hotel Refunds

• • Hotel refunds depend on the hotel's cancellation policy and the selected room type.
• • No-show cases are generally non-refundable.
• • Refundable bookings cancelled within the permitted timeframe may be eligible for partial or full refund after deductions.

5. Holiday Packages & Tours

• • Refunds for holiday packages are governed by the package cancellation terms shared at the time of booking.
• • Cancellation charges may vary depending on supplier policies, destination, season, and proximity to the travel date.
• • Certain components such as permits, tickets, or special activities may be non-refundable.

6. Mode of Refund

Refunds, if approved, may be processed through:

• • Original payment method
• • Credit note or voucher for future travel

The mode of refund depends on the Service Provider and payment method used at the time of booking.

7. Refund Timeline

• • Refunds are initiated only after TripTravel Go receives the refund amount from the Service Provider.
• • Typical processing time ranges from 7 to 21 working days, depending on banks, payment gateways, and suppliers.
• • Delays due to external entities are beyond TripTravel Go's control.

8. Convenience Fees & Charges

• • Convenience fees, service charges, and payment gateway fees are generally non-refundable, unless otherwise stated.
• • Any applicable cancellation or amendment charges will be deducted from the refundable amount.

9. Force Majeure & Special Circumstances

In cases of force majeure events such as:

• • Natural disasters
• • Government restrictions
• • Pandemics
• • Airline or hotel shutdowns

Refunds will be processed strictly as per the policies of the respective Service Providers. TripTravel Go shall not be liable for non-refundable losses arising from such events.

10. Failed or Duplicate Transactions

• • In case of failed or duplicate payments, the excess amount will be refunded after verification.
• • Processing time may vary depending on banks and payment gateways.

11. Misuse & Policy Violations

TripTravel Go reserves the right to deny or forfeit refunds if:

• • Fraudulent activity is detected
• • False information is provided
• • Terms & Conditions are violated

12. Customer Responsibility

Customers are advised to:

• • Review cancellation and refund policies carefully before booking
• • Ensure accuracy of travel details
• • Retain booking confirmations and communication records

13. Policy Updates

TripTravel Go reserves the right to amend this Refund Policy at any time without prior notice. Updated policies will be effective upon publication on the Platform.